i called using an iphone's serial number and got someone to refer me here
this is the url that they refered me to:
https://expresslane.apple.com/
these are the directions that they sent me via email
Quote:
1. ITUNES SUPPORT VIA EXPRESS LANE.
2. Go to ITUNES STORE(under itunes player)on the left side of the page.
3. After going to itunes store,choose a topic that best answer to your issues/concern.
NOTE :
Always hit continue and follow the basic steps and answer some questions under the customer's form and hit send.
PLEASE :
provide a brief info on the box below the form regarding the issues that your having with..
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to get to the itunes store catagory you have to first click on itunes, then it will be the second sub-catagory.
i have received the auto email stating that my info was received, but since it was 30 sec ago, i have yet to receive the actual email.
hope this helps
-----EDIT-----
that did it, someone emailed me and reset my questions.
this should help other people who have the same problem